Eiken Club
Effective date: 28 August 2026
1. Purpose
The Eiken loyalty programme allows customers with an account on eikenshop.com to earn points on their purchases and convert them into store credit usable on the site.
Membership is free and automatic: no separate registration is required. Points are credited once the order has been paid.
The programme has no tiers or membership levels: the rate depends on the brand of the item, not on how much you have spent overall.
2. Earning points
Points are calculated on the amount actually paid for the items, after discounts and excluding shipping costs.
- Eiken brand items: 8 % of the amount paid
- Items from other brands: 5 % of the amount paid
100 points are worth 1 euro.
The applicable rate is the one in force on the date of the order. Eiken may change it for the future; a change never affects points already earned.
3. Excluded items
The following do not earn any points:
- items sold as outlet
- items marked as not eligible for current offers
- shipping costs, packaging fees and gift cards
Where an exclusion applies, it is stated on the product page.
4. Converting points into store credit
From 5 euros in your points balance, that is 500 points, you can convert your points into store credit from your account area. Conversion applies to the whole convertible balance and cannot be reversed.
The credit is added to your customer account and you are notified by email.
Important condition of use. The credit is applied automatically at payment, provided that you are identified: signed in to your customer account, or paying with Shop Pay. It cannot be applied to an order placed without being identified.
The credit is valid for 12 months from the date it is issued. It can be used in one or more instalments, combines with other payment methods, and is neither refundable nor exchangeable for cash.
5. Validity of points
Points expire 24 months after the last order that earned points. Any new points earned push this date back for the entire balance.
This period does not start before the effective date of these terms: points earned beforehand remain valid for at least 24 months from that date.
The expiry date of your balance is shown in your account area.
6. Returns and refunds
In the event of a refund, the corresponding points are removed from your balance, in proportion to the amount refunded and limited to the points actually awarded by the order concerned. Items excluded from the programme give rise to no deduction, since they earned no points.
If the balance is insufficient, it is reduced to zero and can never become negative.
7. Referrals
Every customer has a referral code available in their account area.
When someone places their first order using that code, they receive welcome points, credited immediately. The referrer is rewarded at the end of the 30-day withdrawal period, provided the referred customer's order has not been cancelled or refunded.
Referrals cannot be used between two accounts belonging to the same person.
8. Customer account
Points are attached to a customer account and are strictly personal. They cannot be assigned, transferred between accounts, or combined.
If the account is deleted, the points balance is lost.
9. Changes and end of the programme
Eiken may amend these terms or end the programme, subject to informing customers beforehand. If the programme ends, points already earned remain convertible for 3 months from the date of the announcement.
10. Fraud
Eiken reserves the right to cancel points earned fraudulently, or to suspend an account showing clear manipulation, in particular abuse of the referral scheme or the creation of multiple accounts.
11. Contact and complaints
For any question about the programme: info@eikenshop.com