The most frequently asked questions:


When are you going to ship my items?


All orders are subject to a handling period before shipment, usually 1 to 2 business days.

You will then receive a shipping notification with your tracking number. In many cases, we ship from our warehouses in Europe, America or Asia.

Please make sure you provide the correct delivery address. EIKEN cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping costs incurred to ship to the correct address.


When will my items arrive?


Your items, after handling period, should be received within 7 to 10 business days, except for international deliveries which vary by country. For exceptional delay, please allow 1 to 3 weeks for delivery. This remains extremely rare, however (less than 2% of the parcels), but we indicate it to you for the sake of transparency. 



But where do my articles come from?


Most of our specialized articles are made in the US, in Europe and in our factory in Ningbo, China.

We make a point of quality control before offering them to you and we fight to prove that "Asian product" does not necessarily mean "poor quality". Where have most of your smartphones and branded clothing been produced?

Obviously, our long-term goal is to develop sustainable partnerships based on the social and solidarity economy and we are currently working hard to achieve this. Nevertheless, we are proud of our current Asian partners who meet the requirements of our specifications, in term of workers safety and work conditions but also in term of material quality (our two main products are cotton canvas and crazy horse leather - articles are available if you want to know more).

 

How my order is packed? 

We know how important it is to send good parcels, which is why we have set up a similar packaging process for all our products in order to guarantee maximum safety during the journey.

1/ Quality check: Before sending a product, our team checks that the product has no defects and that it meets our standards

2/ PET Bag: All our bags are then placed in their original packaging, made of a very resistant plastic that protects them from dust that can be generated during the journey.

3/ Bubble Film: To guarantee the integrity of the package, we wrap it in a plastic film so that it travels serenely, anywhere around the globe

4/ Packing bagsThen they are placed in their travel envelope. A flexible envelope reduces damage to products unlike rigid boxes that tend to be hit during travel

 

Will my items be sent in a single package?


For logistical reasons and to reduce delays, items will sometimes be sent in separate packages, especially if one of the items is big or heavy to avoid any damage (which is also very rare). Please keep this in mind when receiving deliveries. If you have any further questions, please do not hesitate to contact us.

Do you ship outside France?


We ship worldwide and for free. The only thing that can change is the delivery time.


Is my payment secure?
Our website uses SSL encryption technology, which allows us to guarantee you 100% maximum security for your banking data. We use the Stripe platform for credit card payments and very soon by Paypal. If you have any questions or would like further information, please contact us at info@eiken.com