Shipping & Delivery
At EIKEN, products are shipped through two logistics networks: our EIKEN vintage canvas and leather products, and the partner brands we distribute. The preparation times, delivery methods and shipping charges therefore depend on the product and destination.
EIKEN vintage canvas and leather products
| Destination | Shipping | Preparation | Estimated delivery |
|---|---|---|---|
| European Union, Switzerland and United Kingdom | Free | 2-3 business days | 7-10 business days |
| United States, Canada, Australia and the rest of the world | Free | 2-3 business days | 10-15 business days |
Orders are sent with tracking through a cross-border shipping service and one of its local delivery partners, which may include DHL, DPD, Yodel, USPS, CTT, EarlyBird or another carrier depending on the destination.
An optional Secured Delivery service (+€4.90) may be offered at checkout. This optional service does not restrict your statutory rights: EIKEN remains responsible for loss or damage until the order is delivered to you.
Partner-brand products
| Destination | Shipping | Dispatch | Estimated delivery |
|---|---|---|---|
| France - Mondial Relay pickup point | Free from €60 of partner-brand products; €3.90 below €60 | Same business day for orders placed before 12:00 CET; otherwise the next business day | Usually 24-72 hours |
| France - home delivery | Options and prices shown at checkout | Same business day for orders placed before 12:00 CET; otherwise the next business day | Usually 24-72 hours |
| European Union, Switzerland and United Kingdom | Exact price shown at checkout | Usually within 1 business day | 3-5 business days |
During sales, public holidays and peak periods, dispatch may take up to 48 hours. Available carriers may include Colis Privé, Colissimo, Chronopost and other services displayed at checkout.
Tracking
You will receive a tracking link by email as soon as your order has been dispatched. Tracking may take a short time to become active after the carrier first scans the parcel.
Delayed, lost or damaged parcels
If your parcel is significantly delayed, marked as delivered but not received, lost or damaged, contact us at info@eikenshop.com. We will investigate the shipment with the carrier and provide the appropriate solution. You do not need to resolve the claim directly with the carrier.
Customs, duties and taxes
| Destination | Tax and duty treatment |
|---|---|
| European Union | Taxes are included. No additional import charge is due on delivery. |
| United States | Duties and taxes are included (DDP). No additional import charge is due on delivery. |
| United Kingdom | VAT and duties are included below the applicable customs threshold. Above that threshold, any import charges are payable by the recipient. |
| Switzerland and other destinations outside the European Union | Import VAT, customs duties and carrier administration fees, where applicable, are payable by the recipient. |
The tax and duty treatment displayed at checkout and confirmed with your order is the treatment that applies to your purchase.
Returns
You have 30 days from delivery to request a return. Standard return shipping costs are paid by the customer. If an item is faulty, damaged on arrival or does not match the order, EIKEN will arrange a solution at no cost to you. Please see our Return Policy for the full conditions.
Questions
For any shipping or delivery question, email info@eikenshop.com.