FAQ

FAQ

Paiement

What payment methods are available?

Is my payment secure?

Can I cancel an order after I have paid for it?

I forgot to use my code during checkout

What if my credit card is declined?

Processing & Shipping

When are you going to ship my items?

When will my items arrive?

My order shipped but I need to change the address.

Where do my articles come from?

How my order is packed before shipping?

Will my items be sent in a single package?

Do you ship outside our sweet France?

How can I track my order?

What happens if I don't receive my order?

My package says delivered, but I didn’t receive it.

Refund and Returns

What should I do if i received a damaged Item

What is your returns policy?

Do you provide return shipping labels?

I received my order by my item is defective, incorrect or missing. What do i do?

My package is being returned to EIKEN, what do I do now?

Does EIKEN issue refunds?

Technical Issues

Do you have a phone number I can contact?

Delayed order confirmation emails

How can I unsubscribe from your emails/newsletters?